Nothing new to report. I’m alternating between forgiveness and understanding and extreme disappointment at not being able to use my iPhone. I wish I would at least get a status mail saying I haven’t been forgotten. People all over are reporting that they get hung up on and get wildly different answers each time they talk to customer support. If you’ve read, that matches my experience.
I hope that AT&T does a serious postmortem on this. More than that, I hope that my iPhone starts working some time soon.
Last minute addition: I remember when I worked at AT&T how they would talk about how expensive customer support was. But it seems the obvious solution is just to make your product work. How has the company made their network system so complicated that it apparently can’t be effectively managed? The company goal should be to have zero customer support calls for activation issues, including calls to do activation itself. The is a process that should be entirely customer driven. Customer support should be for exceptional issues, like a cell phone tower going down, or a dead phone. You shouldn’t have to talk to someone to do obvious stuff.